When can you track your order?
At our warehouse, tracking numbers are assigned to packages when they ship and
generally appear on our website along with your order information. Orders placed
on wrightlife.com may be delivered by several different shipping methods. Therefore,
tracking availability may vary depending on shipping method you selected during
checkout, and the carrier that is delivering your item(s).
Occasionally, orders are delivered by a carrier that does not offer the ability
to track a package. In these rare instances, Your Order History on wrightlife.com
will not offer tracking information, but will still offer order status and other
details. Read the information provided below on this page to learn the difference
between tracking information and the order status.
Finding Your Order Status
The status of your order is easy to find:
- Check your email. You will receive emails at the email address you supplied
during checkout; keeping you up-to-date on your order status.
- Visit the website. Sign in at http://wrightlife.com/myaccount to view Your Order
History at wrightlife.com 24 hours a day. You may view information about your
most recent orders (including tracking information) as well as past orders.
- Contact us. If you still have questions about your order, please contact
our Customer Service team via email or call us at 800-321-8833.
How is order status different from tracking information?
The status of your order is supplied by wrightlife.com and represents
what is happening with your order between the time you place it and the time
it ships from our store. Once your order leaves our store, it is handled
by a carrier that may provide tracking information until your order is delivered.
The tracking information is accessible from Your Order History on our website
when it becomes available.
Occasionally, orders are delivered by a carrier that does not offer the ability
to track a package. In these rare instances, Your Order History on wrightlife.com
will not offer tracking information, but will still offer order status and other
details.
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